Each service category has a default lead price (set by WorkUpPros in Credits, 1 Credit = US$1), which an admin may adjust per lead when it is reviewed and forwarded. During a Free Launch period, all lead unlock prices are waived platform-wide - the admin controls this from Admin > API Configurations > Launch Pricing Mode without any code changes.
Every job request is reviewed by our team before being forwarded to matching Professionals - this review step lets us catch spam, incomplete requests, or pricing corrections before any Professional is notified or able to purchase the lead.
Up to 5 Professionals may unlock (purchase) the same lead. This means a lead is not exclusive - multiple Professionals may contact the same Customer. Lead price does not change based on how many Professionals have already purchased it.
Unlocking a lead reveals the Customer's full name, phone number, email address and address, plus the job description and any category-specific answers the Customer provided. It does not guarantee the Customer will respond or hire you.
If your Credits balance is lower than a lead's price, you will not be able to unlock it until you top up your wallet.
See our separate Refund Policy for when an unlocked lead may be eligible for a Credits refund.
This policy takes effect the day it is published and applies to your continued use of the platform after that date.
