Credits bought via Paynow are generally non-refundable once successfully added to your wallet, since they represent access to leads that may already have been unlocked. If a Paynow payment is deducted but Credits are not added to your account due to a technical error, contact support@workuppros.com with your payment reference for a manual review and correction.
If you unlock a lead due to a genuine platform error (for example, duplicate/glitched submissions, or a lead that turns out to be spam/fraudulent), contact support@workuppros.com within 48 hours with the lead reference number. Approved cases will be credited back to your wallet at our discretion - this is not automatic.
If/when paid subscription plans are active (they are waived during any Free Launch period - see our Lead Purchase Policy), subscription fees already charged for the current billing period are non-refundable, but you may cancel to stop future renewals at any time from your dashboard.
Refunds do not cover dissatisfaction with a Professional's work, a Customer who does not respond after a lead is unlocked, or a job that falls through after contact was made - these are outside WorkUpPros's control once a lead has been legitimately unlocked.
Email support@workuppros.com with your account email, the transaction/lead reference, and a description of the issue. We aim to respond within 5 business days.
This policy takes effect the day it is published and applies to your continued use of the platform after that date.
