When you use WorkUpPros we may collect: your name, phone number, email address, physical/suburb location, job details and photos (Customers); and business details, ID/verification documents, portfolio photos, payment method details and location coverage (Professionals). We also collect basic usage data (pages visited, device/browser type) to keep the site working properly.
We use this information to match Customer requests with suitable Professionals, process credit purchases, verify Professional accounts, send notifications (WhatsApp, SMS and email) about leads, verification status and payments, and to improve the platform. We do not sell your personal data to third parties.
A Customer's full name, phone number, email and address are kept partially hidden from Professionals (e.g. "Maxw* Smith, max***@gmail.com, +263 78****944") until a Professional purchases (unlocks) that specific lead. Only that Professional then receives the Customer's full contact details.
We use Paynow for payment processing, a WhatsApp Business API provider for messaging, an SMTP provider for email, and an SMS gateway for text messages. Each of these providers processes the minimum information needed to deliver their service (e.g. your phone number to send a WhatsApp message).
We retain account and job-request data for as long as your account is active and for a reasonable period afterwards for record-keeping, dispute resolution and legal compliance purposes.
You may request a copy of the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your account by contacting support@workuppros.com. Some information may be retained where we have a legal or legitimate business reason to keep it (e.g. transaction records).
Passwords are stored using salted, one-way hashing - we cannot see your password. We take reasonable technical and organizational measures to protect your data, but no online service can guarantee absolute security.
WorkUpPros is intended for users 18 and older. We do not knowingly collect data from minors.
We may update this Privacy Policy from time to time; the current version always applies. This policy takes effect the day it is published and applies to your continued use of the platform after that date.
Privacy questions or data requests can be sent to support@workuppros.com.
